Remote opens the vast potential of the world for every person, business, and country, building a world where every person and business truly belongs. We empower companies of all sizes to pay and manage full-time and contract workers around the world. Remote makes it easy to manage international payroll, benefits, taxes, stock options, and compliance in 50... Benefits Operations Specialist - EMEA What this job can offer you This is an exciting time to join Remote and make a personal impact in the global employment space joining our Benefits team as Benefits Operations Specialist. This individual contributor role is part of the EOR (Employer of Record) Operations team. As a critical extension of our clients’ HR teams, EOR Ops team members navigate and advise on the intricate paths of global employment with unmatched speed, expertise, and precision in over 90+ countries. On this team, your work directly influences our customer journey and employee experience with their Benefits. As a dynamic and curious professional, you will have the opportunity to develop yourself as an experienced international Benefits Specialist. You will report to our Benefits Operations Manager. What you bring Provide delightful support to Employees and Clients re: Benefits in multiple areas Benefits plans key attributes, including pricing, coverage and claims Benefits plans enrolment and unenrollment Benefits invoicing / billing Benefits Remote platform Benefits vendors’ platforms Process and solve tickets and escalations in Zendesk/e-mail Execute with care and precision data related tasks (preparation, entry, download etc.) Help define/detail and execute on Standard Operating Procedures Work closely and effectively within the Benefits team and with other Remote departments to analyse customers’ needs and deliver delightful solutions and experiences Be able to provide analytical, administrative and technical support in maintaining the benefits programs to ensure smooth administration of plans and policies. Maintain the operations process documents and be able to find automation possibilities to streamline process Constantly research and systematically distill written knowledge in Notion Be able to go from “scout to scale” and actually start things up and get things done Be an internal and external champion of Remote's values and Benefits team's goals Key Responsibilities  Experience in HR Operations Employee Benefits ideally in the context of delivering PEO services Obsessed to provide an excellent customer service experience Strong organizational and time management skills Strong verbal, written, and interpersonal skills to interact internally and externally at all levels Ability to work in a fast-paced environment and multi-task effectively across various tech tools Writes and speaks fluent English It's not required to have experience working remotely, but considered a plus