Qualifications**

Core competencies, knowledge and experience:**

• Requires a Bachelor's degree or diploma Travel and Tourism, Procurement, Logistics or a business-related course from an accredited college or university. Professional certifications in travel management, procurement, or supply chain are an added advantage.

• At least 5 years’ experience in a Travel Management Company (TMC) or corporate travel environment, 

• Proven experience managing corporate travel programs and high-volume travel operations.

• Demonstrated success in cost optimization, supplier negotiation, and travel policy implementation.

Excellent knowledge of computer reservations systems, GDS systems and e-travelling

Fluency in English; Amharic; multilingualism is a plus. 

• A ‘Can Do’ attitude to drive results and get the job done on time and to the customers’ satisfaction.

• Strong customer orientation and the ability to discover what is important to the customer (internal and external) and respond to it.

• High interpersonal skills.

• Stakeholder management.

• Proficiency in Microsoft Office and any other software relevant to Travel Management Services.

Health and Safety**

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.

• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Travel Program Management****

• Develop, implement and continuously improve Safaricom corporate travel policy.

• Ensure compliance with internal policies, regulatory requirements and audit standards.

• Oversee end-to-end travel management processes (booking, ticketing, reporting, reconciliation).

Supplier & Contract Management****

• Manage relationships with Travel Management Companies (TMCs), airlines, hotels and other travel vendors.

• Lead supplier sourcing, evaluation and contract negotiations to achieve optimal value.

• Monitor vendor performance against agreed SLAs and KPIs.

Cost Management & Optimization****

• Analyze travel spend and identify cost-saving opportunities.

• Implement cost control measures without compromising service quality and safety.

• Prepare periodic reports on travel expenditure, trends and savings achieved.

Stakeholder Engagement****

• Serve as the primary point of contact for internal stakeholders on travel-related matters.

• Provide advisory support to management on travel strategy and operational issues.

• Conduct regular business reviews and presentations with stakeholders and vendors.

Risk, Safety & Duty of Care****

• Ensure robust travel risk management frameworks are in place.

• Coordinate emergency travel support and crisis response mechanisms.

• Ensure compliance with duty of care obligations for all travellers.

Systems & Process Improvement****

• Manage and optimize travel management systems (e.g., online booking tools, expense systems).

• Drive automation and process efficiencies within travel operations.

• Support system implementations, upgrades and integrations.

Reporting & Analytics**

• Develop and maintain dashboards and reports for travel performance.

• Provide data-driven insights to support decision-making.