ABOUT OREWA LIMITED Orewa is a fast-growing, majority-online retailer based in Nairobi, specialising in Beauty, Personal Care, and Health & Pharmacy products. We serve customers across Kenya through our e-commerce platform, with a fulfilment and retail store where walk-in customers can their beloved brand. Our mission is to give our customers access to affordable authentic products with fast delivery times. We are building a team of passionate, knowledgeable, and customer-obsessed individuals who take pride in helping people look and feel their best — while ensuring their health needs are met safely and professionally.
THE ROLE We are looking for a dynamic and highly motivated Pharmacist & Fulfilment Specialist to join our Nairobi fulfilment and retail store. This is a unique dual-function role that blends pharmaceutical expertise with a passion for beauty and personal care. You will be at the heart of the Orewa customer experience — fulfilling online orders, serving walk-in customers, managing our product inventory, and acting as the face of the Orewa brand. If you are someone who is equally at home advising on skincare routines and dispensing over-the-counter health products, and who thrives in a fast-paced, customer-facing retail environment, this role is for you.
KEY RESPONSIBILITIES Order Fulfilment • Accurately pick, pack, and process online customer orders for timely dispatch • Ensure all health and pharmacy products are handled, labelled, and dispatched in compliance with PPB regulations • Coordinate with delivery partners and communicate order updates where needed
In-Store Customer Service • Welcome and assist walk-in customers with a warm, knowledgeable, and professional approach • Advise customers on beauty, skincare, personal care, and health/pharmacy products • Handle customer queries, returns, and feedback gracefully and in line with Orewa standards
Pharmacy & Health Advisory • Provide accurate, responsible guidance on over-the-counter (OTC) medicines, supplements, and health products Ensure safe handling, storage, and dispensing of all pharmacy and health products • Flag prescription-only medicine requests appropriately and ensure compliance with Kenya’s Pharmacy and Poisons Board guidelines
Inventory & Stock Management • Monitor stock levels across beauty, personal care, and health/pharma categories and flag reorder needs promptly • Receive, inspect, and record incoming stock accurately • Maintain a well-organised, clean, and visually appealing store at all times • Conduct regular stock counts and assist with periodic inventory audits
Brand Representation • Act as the face of Orewa — embodying the brand values of quality, care, and expertise in every customer interaction • Support social media content creation (product showcases, short demos) when required • Provide feedback from customer interactions to help improve product selection and service
QUALIFICATIONS & REQUIREMENTS Education & Professional Credentials • Diploma or Bachelor’s degree in Pharmacy, Pharmaceutical Technology, or a related field (required) • Registration with the Pharmacy and Poisons Board of Kenya is mandatory • Additional training or certification in beauty, cosmetology, or skincare is a plus
Experience • Minimum 2 years of experience working in a pharmacy, chemist, or a shop that sells a combination of beauty, personal care, and health/pharmacy products • Proven experience advising customers on both beauty/personal care products and OTC health items • Prior e-commerce or order fulfilment experience is an advantage
Skills & Competencies • Strong product knowledge across skincare, haircare, personal care, and OTC health/pharmacy categories • Excellent verbal communication and interpersonal skills — warm, confident, and professional • High attention to detail, particularly for order accuracy and stock management • Ability to multitask and work independently in a fast-paced environment • Basic computer literacy — comfortable using order management tools, spreadsheets, and messaging platforms • Honest, reliable, and trustworthy — critical for handling health products and financial transactions
WHAT WE OFFER • A competitive salary aligned with your qualifications and experience • A unique and exciting role at the intersection of pharmacy, beauty, and e-commerce • Opportunity to grow with a fast-scaling Kenyan brand • A positive, inclusive, and supportive team culture • Staff product allowances and access to our full product range
HOW TO APPLY If this role sounds like the perfect fit, we would love to hear from you. Please send the following to us by email by latest 30th June 2026: • Your updated CV / Resume • A brief cover letter (no more than one page) explaining why you are the right person for this role at Orewa • Copies of your relevant academic and professional certificates
Send your application to hr@orewa.co.ke Subject line: Pharmacist & Store Specialist Application Only shortlisted candidates will be contacted. Applications are reviewed on a rolling basis.
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