Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights. Role Overview We are looking for sales-oriented, voice-trained agents who are tech-savvy, detail-oriented, and passionate about music and audio technologies. This role combines customer interaction, technical understanding, and sales support in a fast-paced environment. Must-Have Qualifications Have sales experience Be voice-trained with prior experience in voice support Have excellent verbal and written communication skills Speak fluent, standard English with a professional and polite tone Have knowledge or experience in IoT, remote management, or software backend systems Be detail-oriented with strong record-keeping and follow-up skills Stay up to date with music trends and streaming platforms (Spotify, Apple Music, etc.) Be a fast learner, organized, and able to multitask efficiently Nice to have Have experience managing or using audio hardware (speakers, PA systems, amplifiers) Be familiar with tools like Salesforce Be comfortable reading scripts and basic codes Key Responsibilities Handle customer interactions and support inquiries via voice channels Support sales efforts by engaging customers and identifying opportunities Assist with troubleshooting or guiding clients on audio and streaming solutions Maintain accurate records and updates in internal systems Provide professional and polite responses at all times Ensure proper monitoring, maintenance tracking, and oversight of client accounts Collaborate with internal teams to resolve technical or service-related issues Technical Requirements (BYOD) Laptop (no Chromebook or Linux OS) Windows 10 or higher Minimum 8GB RAM – Intel Core i5 (10th gen or higher) High-speed internet: minimum 50 Mbps (download & upload) Wired, noise-canceling headset Quiet, dedicated workspace