Job Purpose Statement The purpose of this role is to provide day-to-day support, work on deployment, customization and integration of all Core Insurance Systems and Services, SharePoint, Microsoft Power Apps and Power Automation whilst driving ongoing improvements. He / She will also be responsible for ensuring they follow best practices and driving continuous service improvement and productivity initiatives around the Core Insurance Applications and related services. Key accountabilities Application Support and Development Support the product ideation process, development lifecycle, and go to market efforts of proposals selected to move forward within the development lifecycle. Manage specific application quality assurance and help desk activities including the tracking of bug reports, change requests and ensuring their timely resolution Incident / Problem Management Resolve any incidents causing interruption of service in the quickest and most effective way possible according to defined SLAs. Investigate the underlying causes of any real or potential anomalies in Navins Core system and define possible solutions to anomalies. Put forward requests for changes (RFC) needed to re-establish quality of service. Carry out post-implementation reviews (PIR) to ensure that the changes have brought about the desired results without causing side effects. Change Management Evaluate and plan for changes to Navins system and respective integrations. Ensure established change management procedures and always ensuring the quality and continuity of Service. Governance, Risk & Compliance Support with risk assessment and maintenance of the risk register. Support with Internal and External Audit reviews and closure of outstanding Audit issues. Review Invoices against delivered goods or services. Support Business Continuity Management Participate in regular user reviews and user profile management. Document standard operating procedures. Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role Internal Group Technology & Operations Customer Experience EPM BPM All Business Units External Digital Business Partners System Vendors Decision Making Authority /Mandates/Constraints: the decisions the position holder is empowered to make. Role guided by Information Technology Policy, Information Security Policy and Various IT operational Procedures. Task prioritization and resource planning within the projects and tasks for self. Ideal Job Specifications Undergraduate degree in Computer Science /Information Technology – Minimum 2nd Upper Class honours. Minimum 3 years working experience in a busy IT environment with a hands-on role in implementing and development Workflows & Business Automation Systems e.g.  Customer Relationships Management Systems (CMRM), MS SharePoint and MS Power Platform. Certified in MS Dynamics 365 Customer Engagement and/or Power Platform. Experienced in Microsoft Dynamic CRM, and/or Microsoft Power Platform (Power Apps, Power Automate & Power BI). Experience of working in the IT function within a busy environment will be an advantage. Experienced with platform architectures (e.g. client-server, n-tier, thin client) Proficient with developing, deploying, customizing and integrating Microsoft Dynamics CRM, MS SharePoint and MS Power Platform Demonstrated proficiency in understanding and implementing business Process Automation workflows and processes. Demonstrated proficiency in using the either the CRM SDK or Power Platform development. Experience with source control management systems and continuous integration/deployment environments Technical Competencies Knowledge and effective application of all relevant Group policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks. In depth knowledge of Dynamics CRM 2015/16/D365 and MS Power Platform. Ability to work with users of all levels and technical ability across the application. The ability to diagnose, troubleshoot and resolve user issues. In depth Knowledge in Workflow and Business Process Automation platforms such as MS SharePoint and Ms Power Platform. Hands on experience with Microsoft Platform deployments and requisite system development skills needed to do development on dynamics. Preferable .NET framework. Technical skills to effectively perform or guide performance of Application architectural design ensuring that all solutions developed and deployed are in line with the Enterprise Architecture standards. Behavioural Competencies Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance. Self-empowerment to enable development of open communication, teamwork and trust that is needed to support true performance and customer-service oriented culture. Team player and able to work with minimum supervision. Ability to adapt to changes in systems and procedures. Planning and organizing to effectively structure work assignments for timely delivery on system analysis assignments. Quality Orientation to effectively perform assigned activities/tasks in a manner that consistently achieves high quality standards or benchmarks.