At Mövenpick Hotel & Residences Nairobi we believe in indulgence done right, treating our guests to deliciously fresh cuisine, abundant treats and flavours that are unmistakably Mövenpick, all served with a generous portion of heartfelt care. Explore our Baluba all-day dining restaurant, Kijani Bar and The View, our panoramic revolving restaurant.Job Description To follow the grooming standards and check the grooming of the team To ensure the cleanliness of apartments are consistent with A la Carte Standards and rooms are in line with hotel standards To inspect all Vacant Rooms, checkout rooms, and departures daily. Ensure having rooms inspected “checked” for all late arrivals, overnight & early arrivals. Coordinate with Front Office supervisors to have the arrival group rooming lists, then ensure all rooms are ready & inspected at least 2 hours prior to group arrivals. To ensure submitting discrepancy report twice a day to Front Office Supervisors. To monitor the team’s performance and assist with training to improves standards as required To ensure consistent balance in allocating the housekeeping room attendants between Hotel rooms & Residences To lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate employee training activities Foster a winning, solution-oriented work environment, motivating and engaging employees to continuously deliver the best possible service and to provide feedback and suggestions To lead daily A daily housekeeping briefings and monthly employee meetings To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety. To drive the performance of the front office and concierge team members, including completion of performance appraisals, coaching counselling and performance management in conjunction with Human Resources Ensure the team work within the department with a sales focused attitude and team are aware of sales opportunities within the residences which will assist with the maximization of revenue. To attend Training Sessions and hold regular meetings with the team To report damages to the Executive Housekeeper and Engineering Coordinator To handle and resolve guest complaints whilst keeping the Executive Housekeeper and Front Office Supervisors informed. Ensure all Housekeeping team members are aware of the a la carte services available to residents and are skilled in up selling them as a preferred supplier Ensure self and the team use the Resident’s and Guests name when greeting Ensures Residents/Guests and Team Members are communicated to in a polite and courteous manner at all times.  To give your full cooperation to all guests & residents, assisting in a prompt, caring and helpful manner. Anticipate guests & residents needs wherever possible and react to these to enhance customer satisfaction and increase revenue. Actively seek feedback from customers to ensure a reputation of consistency and quality is achieved. Qualifications Degree / Diploma in Hospitality Management or any related field  Work experience in a similar capacity especially in a 4 or 5 star hotel Keen Eye to detail