Bliss Medical Centre is a leading provider of medical services in East Africa, providing accessible, affordable and quality healthcare services. We are the fastest growing chain of modern outpatient medical services with over 80+ Medical Centres. Our driving force is the desire to see people living healthy for maximum productivity; we believe a healthy nation is a wealthy nation!   Job Overview The position holder will be responsible for providing clinical and administrative leadership to the nursing unit, ensuring delivery of safe, high-quality, patient-centered care in line with established standards, policies, and professional guidelines within the group. Experience Minimum of 15 years’ experience in a busy hospital setting. Qualifications Bachelor of Science in Nursing (BSN) or KRCHN Valid practicing license from the Nursing Council of Kenya (NCK) Valid certifications (ATLS/ACLS/EPLS/ETAT as applicable) Relevant specialization diploma Strong leadership, communication, and interpersonal skills Demonstrated ability to manage clinical teams and hospital operations Competence in emergency response and critical care procedures Knowledge of a wide range of medications and clinical practices Key Responsibilities Provide strategic leadership and direction for nursing services across the hospital Establish and maintain nursing governance frameworks and quality standards Develop, monitor, and evaluate nursing quality indicators and performance metrics Ensure delivery of safe, efficient, and patient-centered nursing care Lead implementation and review of nursing Standard Operating Procedures (SOPs) Oversee staffing, training, performance management, and staff development Ensure proper resource utilization, including equipment, supplies, and inventory Promote a culture of continuous improvement, teamwork, and accountability Oversee patient admission, care coordination, and discharge processes Mentor and coach nursing staff and team leaders Lead departmental planning, reporting, and continuous medical education (CMEs) Support emergency response and critical care interventions where required Drive excellent customer service and patient satisfaction initiatives