For many years, Royal Mabati® has supported many clients succeed through our varied solutions and products. We are a multinational company that primarily deals with roofing materials, starting out with a factory in Nairobi since our inception in 2005. Today, we’re one of the leading manufacturers of roofing products with over 10 distribution centers across Kenya. The strict implementation of state of the art manufacturing facilities, product testing, organized back office, thorough training, field supervision, research & development allows us to ensure the integrity of our product and the satisfaction of our consumers. Our Mission To provide timely, quality and affordable roofing solution by constant creativity. Our Vision To proactively establish ourselves as the benchmark of customer satisfaction. Core Values We are customer maniacs! Our sales teams and technical support centers listen and respond to the voices of their customers. We deliver 100 champs with a yes. Believe in People - trust in position intentions, encourage ideas from everyone and actively develop workforce that is diverse in style and backyard. Recognition - We find reasons to celebrate the attachments of others and have fun doing it. Coaching and Support - We coach and support each other, first by focusing on what we appreciate then how we can be even more effective. Accountability - We do what we say, we are accountable, we act like owners. Execution excellence - we beat year ago results by continuously improving and innovating. We follow through with daily intensity. Positive energy - We execute with positive energy and intensity. We deplore bureaucracy and ineffectiveness that comes with it. Team work - Through constructive debate no matter where we are physically we can always realize virtual team work.The In-House Sales Manager is responsible for driving revenue from walk-in customers, referrals and inbound leads by leading the in-house sales team to achieve high conversion rates, customer satisfaction, and sales efficiency. The role focuses on maximizing every inbound opportunity through structured processes, team performance management, cross functional collaboration and customer experience excellence. Key Skills & Qualifications: Education: Bachelor's Degree in Business Administration, Marketing, Sales and Commerce or any related field At least 4 years' experience in sales, preferably In-house or office-based sales Strong leadership and team management Skills High commercial acumen and results orientation Strong analytical skills with a problem solving attitude Strong customer management and negotiation skills Strong problem solving skills Loyal and disposed to protect the company's image Ability to work well independently, and as part of a team. Innovative Key Responsibilities. Participate in strategic business planning processes Lead, coach and manage the in-house sales team Drive daily, weekly, and monthly sales targets for in-house teams Maximize conversion rates from walk-in customers, inbound calls and Lipa pole pole orders. Ensure timely follow-up on all open quotations and inbound leads Ensure a professional, consistent, and engaging customer experience Manage the HQ showroom Resolve escalations and ensure customer satisfaction Enforce adherence to Sales SOPs and company policies