Key Responsibilities Handle incoming and outgoing customer calls professionally Assist customers with inquiries on balances, payments, and account status  Maintain accurate and up-to-date billing records Follow up on outstanding payments and carry out collection activities  Monitor customer accounts for delays or irregularities  Investigate and resolve billing and payment discrepancies Qualifications & Requirements Bachelor’s degree in Business, Customer Service, or a related field  Previous experience in customer service or collections is an added advantage What’s on offer  Growth Opportunities: Be part of a growing company with opportunities for career development and skill advancement Supportive Work Environment: Work in a collaborative and professional team that values respect and teamworkLearning & Development: Gain hands-on experience in sales, customer service, and account management Performance-Driven Culture: We recognize and reward hard work, dedication, and resultsImpactful Role: Play a key role in improving customer experience and driving business success