Responsibilities; Strategic Planning: Crafting and implementing strategies for market expansion, setting growth goals, and adjusting plans based on data analysis and market trends.Operational Excellence: Monitoring daily performance metrics—such as average ETA (estimated time of arrival), ride completion rates, and driver availability—to maintain service quality.Supply and Demand Management: Balancing the number of active drivers with passenger demand in real-time to optimize efficiency and profitability. Regulatory Compliance: Ensuring all operations comply with local regulations, labour laws, safety standards, and licensing requirements.Driver and Passenger Relations: Addressing customer service issues and managing relationships with driver-partners.Public Representation: Acting as the public face of the company, engaging with media, government officials, and industry partnersLeadership & team management;Recruitment and Development: Overseeing the hiring, training, and development of local operational teams.Performance Evaluation: Setting performance goals and reviewing employee productivity.Problem Solving: Intervening to resolve operational bottlenecks, team conflicts, or competitive threats.  Requirements;  Preferably 39 years and above (mature, strategic and results-oriented)  Previous experience in general management/operations or similar executive role, with a master’s degree in Business administration (MBA) from a recognized university.Skills: Strong analytical ability, leadership, decision-making, and excellent communication skills.Previous experience in e-hailing or ride-hailing companies is an added advantageExcellent communication, planning and execution skillsAbility to collaborate with technical and operations managers