Skyward Express, is a private airline operating in Kenya. It serves local destinations, from its two operations bases at Wilson Airport for passengers and Jomo Kenyatta International Airport for cargo. Both airports are located in Nairobi, the Kenyan capital city.Key Requirements Qualifications: Diploma/Degree in Travel & Tourism, Aviation Management, Business Administration, or related field  IATA qualifications are an added advantage:  IATA Foundation in Travel & Tourism  Passenger Fares & Ticketing  Customer Service/Passenger Handling Experience: Minimum 3 years' experience in an airline call centre, travel agency, or aviation customer service environment Experience with GDS systems (Amadeus/Galileo / Sabre / Zenith) is required Call center sales experience preferred Skills & Competencies: Strong knowledge of reservations, ticketing, reissuance & refunds Ability to handle flight disruptions (delays, cancellations, rebooking) Excellent communication and customer handling skills High attention to detail and ability to work under pressure Language: Fluent in English and Swahili (mandatory) Additional languages are an added advantage