Firmly established as Africa’s carriers’ carrier, award-winning capacity wholesaler WIOCC provides international and African telcos and ISPs with unrivalled high-speed, resilient and diverse capacity into, within and out of Africa. In November 2012 (at Africa Com), WIOCC won the Best Pan-African Initiative Award for building an unparalleled, diversity-rich, high-capacity African network which seamlessly links more than 50,000km of terrestrial fibre and in excess of 40,000km of submarine cable - with landings all around the continent. WIOCC’s unrivalled network gives carriers access to affordable, reliable, high-speed connectivity to and from over 400 locations across 30 African countries, as well as to 100 cities in 29 countries in Europe and more than 700 cities in 70 countries globally. To address the proliferation of international and terrestrial links, and the challenge this presents to carriers and ISPs looking to improve their own network resilience and performance (by building in additional diversity), WIOCC developed an attractive one-stop-shop, end-to-end managed service solution. Simpler and much more convenient than having to deal direct with multiple operators, WIOCC’s one-stop-shop solution shields customers from much of the complexity associated with delivering reliable high-performance international connections into, out of and within Africa.Job Objective:  To Support Quality Assurance, Internal Audits and ISO Certification ensuring that highest standards of quality, compliance and certification are maintained within the WIOCC Group. This role involves supporting cross functional Quality Management and assurance processes, supporting internal audits and maintaining ISO and any other industry-based certifications. The specialist will work closely with various departments to implement and monitor quality controls, internal audit practices and ISO standards to support continuous improvement and operational excellence Reports To: QAIA-ISO Certification Manager Key Duties and Responsibilities Quality Assurance Develop, implement and maintain quality assurance processes and procedures Conduct regular inspections and testing of products/services to ensure adherence to quality standards Identify and address quality issues and implement corrective and preventive actions Collaborate with cross-functional teams to drive quality improvements and ensure compliance with customer requirements Internal Audits Plan, execute and report on internal audits to evaluate the effectiveness of controls, compliance with regulations and adherence to company policies Identify areas for improvement and recommend actionable solutions to enhance operational efficiency and risk management Follow up on audit findings to ensure timely and effective resolution of issues Maintain comprehensive audit documentation and reports ISO - based Certifications Manage and maintain ISO certification processes, including preparation for audits and recertifications Ensure ongoing compliance with ISO standards (ISO 9001, ISO 14001, ISO 45001,50001, 22301) and implement necessary updates to policies and procedures Provide training and support to staff on ISO standards and best practices Oversee documentation and record-keeping related to ISO compliance and certification Ensuring management of WIOCC Group Integrated management system Industry- based Certifications PCI- DSS (Payment card Industry – Data Security Systems) Uptime SOCII Any other that is preferred by the Business Minimum Qualifications Bachelor's degree (or equivalent, master’s degree preferred) in a business-related field, Quality management, Business Administration or equivalent Professional Certifications Relevant certifications such as ISO Lead Auditor, Six Sigma or Quality Management Professional (preferred) Proven experience in quality assurance, internal auditing and managing ISO certifications Strong understanding of ISO standards and internal audit methodologies Excellent analytical, problem-solving, and communication skills Ability to work independently and collaboratively in a fast-paced environment Experience and Skills Required Minimum 7 years working experience in an accounting and operations environment Skilled in quality assurance, continuous improvement, ISO Standards, project management and strategic planning In-depth understanding of business processes and ability to identify internal control issues and recommend practical solutions in a timely manner to avert losses Strong analytical skills and able to collate and interpret data from various sources Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment Excellent communications and soft skills, fluent written and oral English Natural aptitude for dealing with people Experience of working in the telecoms industry will be an added advantage PCI – DSS Experience will be added advantage Prince II or any other Project management certification ITL4 – Practitioner certification preferred Attributes Client focused, relationship builder Integrity, honest with the highest ethical standards Boundless, passionate, proactive and flexible Personal excellence, accuracy, attention to detail, self-starter Collaborative, achieve results through teamwork and partnerships