Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rwanda, Nigeria, Zambia, Ghana and many other African countries. We are able to advise on market trends, training requirements, prevailing salaries and offer a complete HR Solution where necessary. Key Responsibilities Serve as the primary point of contact for customers, managing service and repair requests for commercial vehicles Accurately capture vehicle issues, prepare job cards, and provide repair and maintenance advice with cost estimates Plan, schedule, and coordinate workshop activities to ensure efficient workflow and timely service delivery Liaise with technicians and parts departments to support diagnostics, repairs, and parts availability Monitor job progress, prioritize urgent cases, and provide regular updates to customers Handle breakdown coordination and field service support to minimize vehicle downtime Ensure high customer satisfaction by managing inquiries, resolving complaints, and promoting additional services and maintenance solutions Key Qualifications A Bachelor’s or Diploma in Automotive Engineering, Mechanical Engineering, or a related field 3–5 years’ experience in a similar role within the automotive industry Proven experience handling commercial vehicles (trucks, buses, pickups, or fleet operations) Strong technical knowledge of vehicle systems, diagnostics, and repair processes Proficiency in workshop management systems and basic computer applications