Mount Kenya University (MKU) is a fully fledged chartered university committed to a broad-based, wholistic and inclusive system of education. It has an overall goal of promoting human resource development for society’s progressive good. The university has adopted several international best practices in its core functions, which has enabled its students and faculty win awards, thus stamping its authority as a centre of excellence. At its main campus in Thika town in the outskirts of Kenya’s capital Nairobi, the university is transforming a hitherto industrial town into an educational hub. At the same time, it is widening access to higher education for the larger East African Community through a well-structured network of campuses. The university also offers a wide-range of academic and professional courses, through various flexible modes that include virtual learning,evening classes , weekend classes and School based. The award-winning university library and the imposing Chancellors Tower at Thika Main Campus make the university unique. The university’s distinct blue and light yellow corporate colours are a byword for academic excellence to many students and potential employees looking for an increasingly competitive, well-trained manpower. An empowered division of student welfare services continuously re-engineers and positions itself to unlock any emerging talents among the students through diversified programmes and career orientations, research, international linkages and talent searches. Those who choose Mount Kenya University get access to a wide-range of courses that form a springboard to a sea of opportunities. We seek to promote a record of achievement and success in academic excellence and job prospects. To enable our students realise their lifetime agenda, we have invested heavily in facilities and staff. Mount Kenya University is on the forefront in using Information and Communications Technology to support learning and teaching. We have blended the use of e-learning with traditional learning and teaching values to give our students a flexible and dynamic learning experience. Put together, these factors have etched Mount Kenya University’s position as the leader in quality higher education provision in the region. Indeed, to borrow the tagline coined by an alumnus - "My University, My pride, My future”- the university continues to help thousands of ambitious, discerning people to scale the heights of education. Mount Kenya University is ISO 9001:2008 Certified and also a member of Inter-University Council for East Africa and Association of Common Wealth UniversitiesQualification Must have: A Master’s degree in a relevant area (Marketing/Public Relations/Mass Communication) from an accredited institution. Must have at least 3 years’ experience as a Public/Customer Relations Officer/Marketing Officer; or a comparable position. Must be computer literate. Must be affiliated to a relevant professional body. OR A Bachelor’s degree in a relevant area (Marketing/Public Relations/Mass Communication) from an accredited institution. Must have at least 5 years’ experience as a Public/Customer Relations Officer/Marketing Officer or a comparable position. Must be computer literate. Must be affiliated to a professional body Skills Effective written and verbal communication skills; along with active listening. Customer focus and adaptability to different personality types. Ability to multi-task, set priorities and manage time effectively. Key responsibilities also include Reporting to: Principal, Open Distance and Electronic Learning (ODEL) Duties and responsibilities: Ensuring that all calls to the ODEL Directorate are dealt with promptly, in line with the University’s standards and targets. Ensuring that all issues and inquiries raised on the ODEL Email are responded to on time. Liaising with colleagues in other relevant offices to resolve inquiries appropriately. Tracking action on all issues raised; and providing feedback on the same. Consolidating daily Customer Feedback reports, for the attention of the Principal, ODEL. Having full knowledge and ability to access all services, to help meet the individual needs of our customers. Ensuring that customers are advised of alternative communication methods. Taking ownership and responsibility for all inquiries presented to the ODEL Directorate.