CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and MalawiAbout the Role Responsible for supporting the daily operations of CIC pharmacy, ensuring smooth workflow, and delivering high-quality pharmaceutical care. Key Responsibilities Medication Dispensing & Preparation Accurately interpret and dispense prescription medications in compliance with legal and ethical guidelines. Identify and address potential drug interactions, contraindications, and adverse effects. Prepare and compound pharmaceutical products as per prescriptions. Inventory Management: Monitoring and managing pharmaceutical inventory to prevent shortages and overstocking. Ensure proper storage conditions for medications, adhering to safety and quality assurance standards. Assist in the procurement and restocking of pharmaceutical supplies. Patient Counseling: Provide clear and comprehensive medication counselling, including proper usage, potential side effects, and drug interactions. Educate patients on over-the-counter medications, supplements, and general health concerns. Promote adherence to prescribed medication regimens for better therapeutic outcomes. Offering advice on over-the-counter products, supplements, and health- related concerns. Health and Wellness Promotion: Coordination and management of wellness initiatives such as CIC Dawa Mlangoni and the CDM program through timely drug delivery. Collaboration with Healthcare Professionals: Collaborating with service providers to optimize patient care. Communicating effectively with prescribers to clarify and discuss medication-related issues. Review and provide technical support on pharmacy prescriptions and such claims Customer Service: Ensuring a positive and welcoming environment for customers. Addressing customer inquiries and concerns with professionalism and empathy. Resolving issues related to medication availability, insurance, and prescription refills. Compliance and Recordkeeping: Ensuring compliance with all pharmacy laws, regulations, and standards. Maintaining accurate and up-to-date patient records and prescription files. Participating in quality assurance and continuous improvement initiatives. Continuing Education: Staying informed about new drugs, treatments, and healthcare trends. Committed to Continuous Professional Development. Participating in continuing education programs to maintain and enhance professional competence. Who We’re Looking For Essential Knowledge/Skills and Experience Required: Diploma in Pharmaceutical Technology from an institution recognized by the Pharmacy and Poisons Board Registered with the Pharmacy and Poisons Board with a valid practising licence Minimum of 2 (two) years relevant experience in a retail Pharmacy Operations   Key Competencies: Strong knowledge of pharmaceutical laws and regulations Ability to work in a fast-paced environment with attention to detail Proficiency in medical software and inventory management systems Analytical & problem – solving Proficiency in service and billing insurance claims Good communication and interpersonal skills.