Sheer Logic Management Consultants (SLMC) was incorporated in 1997 as a limited liability company whose overall aim is to provide Human Resource consultancy and training services to a diverse set of industries and economic sectors; both private and public. Our Mission Improve the operational effectiveness of our client, by developing solutions that build the internal capacities and capabilities. Our Vision To become an integrated Centre of Excellence in Management Advisory, Training and Organizational Development within Eastern and Central Africa.Job Summary The role is responsible for analyzing, documenting, and improving business processes to enhance efficiency, ensure compliance, and elevate customer experience. You will play a key role in translating business requirements into practical process solutions while collaborating with cross-functional stakeholders to drive continuous improvement initiatives. Responsibilities Process Mapping & Documentation Develop and maintain comprehensive procedure manuals and process maps covering end-to-end customer journeys Translate business requirements into clear process flows for technical and project teams Ensure all documentation aligns with organizational standards and governance requirements Partner with Process Owners to manage updates, reviews, and improvements of procedures Support business optimization projects through structured documentation and stakeholder engagement Process Improvement & Stakeholder Management Drive a culture of continuous improvement and process optimization Conduct process reviews to identify inefficiencies and recommend enhancements Support implementation of standardized process solutions across business units Lead post-implementation reviews to identify gaps and eliminate inefficiencies Engage stakeholders to ensure alignment on business goals, deliverables, and timelines Risk, Compliance & Controls Ensure all processes comply with regulatory requirements and internal policies Embed risk management and control frameworks within documented procedures Support audits, control assessments, and risk reviews Identify process-related risks and implement mitigation strategies Requirements Bachelor’s degree in Business, Finance, IT, or a related field Certification in Process Management or Lean Six Sigma is an added advantage Proven experience in: Business process analysis and re-engineering Process mapping, modelling, and documentation Systems analysis and solution implementation Risk and controls management Strong analytical and problem-solving skills Excellent stakeholder management and communication skills Ability to translate complex requirements into actionable process flows Knowledge of enterprise risk management frameworks Understanding of banking operations, products, and systems (preferred)