The world is rapidly changing and the job market is no exception, with the future of work becoming increasingly dependent on digital skills. Unfortunately, young people are struggling to keep up and are three times more likely to be unemployed compared to other age groups, leading to long-lasting impacts on their careers and financial stability. To address this problem, a cutting-edge workforce extension program has been developed to train and connect young people to digital and tech job opportunities. The program emphasizes the development of innovation, creativity, and soft skills, which are crucial for success in the job market. It delivers the program over the internet, making it accessible and convenient for young people from all backgrounds and locations to participate and gain the skills and experience they need. The program also provides a platform for young people to connect with industry professionals and gain practical experience in their field of interest. This is a game-changer for youth unemployment and an investment in the future of society. By providing young people with the skills and opportunities they need to succeed, the playing field is being leveled and a better future for all is being built.Role Overview INUA AI Group is seeking a dynamic and visionary Managing Director, INUA Nexus (Global Business Services) to lead and scale its AI-powered Global Business Services (GBS) division. This role carries full P&L responsibility and is accountable for transforming INUA Nexus into a Tier 1 global outsourcing and intelligent operations partner, delivering services across: Cybersecurity support services AI data services and annotation IT support and technical services Customer experience (CX) and contact center operations The Managing Director will drive revenue growth, global expansion, operational excellence, and workforce transformation, positioning INUA Nexus as a market leader in AI-enabled outsourcing. The Technical Project Manager (TPM) is responsible for planning, executing, and delivering technical projects on time, within scope, and within budget. This role requires a technically proficient project manager with strong Agile delivery experience who can effectively coordinate engineers, developers, field services teams, and third-party partners. The ideal candidate can lead projects using a primarily Agile/sprint-based delivery model, translating technical requirements into actionable plans, managing risks, and ensuring high-quality outcomes—while possessing sufficient technical understanding to engage credibly with technical teams and customers. KEY RESPONSIBILITIES Strategic Leadership & Business Growth Define and execute the global growth strategy for INUA Nexus (GBS) Own and deliver multi-million-dollar revenue targets Build and manage a strong enterprise sales pipeline (US, UK, EU, Middle East, Africa) Secure high-value enterprise and government contracts Establish strategic partnerships across BPO, AI, and cybersecurity ecosystems P&L Ownership & Financial Performance Own full Profit & Loss (P&L) for INUA Nexus Drive revenue growth, margin expansion, and cost optimization Develop and manage annual budgets, forecasts, and financial plans Ensure sustainable and scalable business performance Global Service Delivery Excellence Oversee end-to-end service delivery operations across all GBS verticals Ensure SLA adherence, quality assurance, and client satisfaction Implement AI-driven delivery models and automation frameworks Drive continuous improvement in efficiency, productivity, and service quality Operational Scale & Infrastructure Development Lead the expansion of delivery centers (Nairobi, Konza, Webuye, and global locations) Scale workforce from hundreds to thousands of employees Design and implement a standardized global GBS operating model Optimize resource allocation and operational efficiency Talent & Workforce Strategy Build and lead a high-performing, globally competitive workforce Integrate with INUA Hub and INUA AI Human Capital for talent pipeline development Champion impact sourcing and youth employment initiatives Develop leadership capability across all levels of the organization AI Integration & Innovation Embed AI and automation into all service delivery functions Collaborate with Quantum Synapse AI to integrate: Quantum Shield, Quantum Strike and Managed SOC capabilities Position INUA Nexus as an AI-powered GBS leader, not a traditional BPO Governance, Risk & Compliance Ensure compliance with global standards: GDPR, ISO 27001 / 27701, and SOC 2 Maintain audit-ready operations and enterprise-grade security practices Oversee risk management and regulatory compliance KEY PERFORMANCE INDICATORS (KPIs) Revenue growth and profitability (EBITDA) Enterprise client acquisition and retention Service delivery performance (SLA, NPS, quality metrics) Workforce growth and productivity Operational efficiency and cost optimization AI adoption and automation impact QUALIFICATIONS & EXPERIENCE Education Bachelor’s degree in Business, Technology, or related field MBA or equivalent executive qualification (preferred) Experience 10–15+ years in: Global Business Services (GBS) / BPO / Outsourcing and Consulting or enterprise service delivery Proven experience: Leading large-scale operations across multiple geographies, Managing P&L and delivering revenue growth and Closing enterprise-level deals Experience with AI-enabled services or digital transformation (highly preferred) CORE COMPETENCIES Strategic thinking and execution Strong commercial and negotiation skills Operational excellence and scalability Financial acumen and P&L management Client relationship management (enterprise level) Digital transformation and AI integration LEADERSHIP ATTRIBUTES Visionary and transformational leader Entrepreneurial mindset with high ownership Strong executive presence (board, investors, clients) Data-driven and results-oriented Passionate about impact, innovation, and workforce empowerment WHY JOIN INUA AI GROUP Be part of a pioneering AI-driven organization shaping Africa’s digital future Lead a high-growth, globally positioned business unit Drive real impact through job creation and digital transformation Work at the intersection of AI, cybersecurity, and global services