Network & VOIP Administration and Operations Deploy and manage secure, scalable data and voice (VoIP/call center) networks. Integrate voice systems with IT infrastructure (network, servers, security). Coordinate with NOC to ensure proactive monitoring via NMS. Plan for infrastructure growth and ensure compliance with ISO 27000, PCI DSS, and GDPR. Troubleshooting & Support Resolve network and VoIP incidents and provide L2 support. Escalate issues per SLA and escalation matrix. Train ICT support teams on VoIP tools. Collaborate with IT teams and maintain support SLAs. Business Continuity & Disaster Recovery Support BCP development and execute DR plans. Manage failovers and DR drills with stakeholders and vendors. Security Operations Ensure systems are monitored via SOC and logs reviewed. Handle first-level security incident triage and response. Perform patching, hardening, and account management. Monitor security feeds and audit remediation. Project Support Translate business needs into technical requirements. Support planning, implementation, and system integration. Documentation & Reporting Maintain infrastructure and security documentation. Update risk registers and incident records. Provide regular security and operational reports. Vendor Management Enforce SLAs and oversee vendor performance. Supervise contractors and ensure compliance with scope. Manage escalations where needed. Continuous Improvement Stay updated on emerging technologies. Participate in training and certifications. Identify opportunities for infrastructure improvement. Job Specifications Academic Qualifications Degree in Computer Technology, Information Technology, Computer Science, Telecommunication Engineering, or related field. Professional Qualifications ITIL certification CCNA and CCNP certifications Certified Ethical Hacker (CEH) Experience Minimum 5 years’ experience in IP Networks and Firewall support. Mandatory experience in VoIP deployment. Competencies Strong knowledge of networking (TCP/IP, IPv6, routers, switches, firewalls, load balancers). Experience in network design, implementation, monitoring, and troubleshooting. Strong understanding of network security. Expert knowledge of VoIP and SIP technologies. Knowledge of wireless LAN, virtualization, and cloud computing. Strong analytical and problem-solving skills. Ability to work independently and in teams under pressure and tight deadlines. Strong communication, interpersonal, and customer service skills. Ability to manage multiple projects across diverse teams.