For many years, Royal Mabati® has supported many clients succeed through our varied solutions and products. We are a multinational company that primarily deals with roofing materials, starting out with a factory in Nairobi since our inception in 2005. Today, we’re one of the leading manufacturers of roofing products with over 10 distribution centers across Kenya. The strict implementation of state of the art manufacturing facilities, product testing, organized back office, thorough training, field supervision, research & development allows us to ensure the integrity of our product and the satisfaction of our consumers. Our Mission To provide timely, quality and affordable roofing solution by constant creativity. Our Vision To proactively establish ourselves as the benchmark of customer satisfaction. Core Values We are customer maniacs! Our sales teams and technical support centers listen and respond to the voices of their customers. We deliver 100 champs with a yes. Believe in People - trust in position intentions, encourage ideas from everyone and actively develop workforce that is diverse in style and backyard. Recognition - We find reasons to celebrate the attachments of others and have fun doing it. Coaching and Support - We coach and support each other, first by focusing on what we appreciate then how we can be even more effective. Accountability - We do what we say, we are accountable, we act like owners. Execution excellence - we beat year ago results by continuously improving and innovating. We follow through with daily intensity. Positive energy - We execute with positive energy and intensity. We deplore bureaucracy and ineffectiveness that comes with it. Team work - Through constructive debate no matter where we are physically we can always realize virtual team work.The Branch Agent is the first point of contact for customers visiting or calling a Royal Mabati Factory Ltd branch. The role ensures a consistent Royal Mabati brand experience, supports conversion of walk-in and inbound inquiries into sales, and strengthens customer trust in Royal Mabati roofing and building solutions. Key Skills & Qualifications: Education: Diploma or Degree in Marketing, Business Administration, Sales, or related field. 1-3 years' experience in retail sales, customer service, or building materials industry preferred. Experience in roofing, construction, hardware, or manufacturing sectors is an added advantage. Strong communication and interpersonal skills (English & Swahili). Customer-focused with a sales mindset. Ability to explain technical products in simple terms. Organized, accurate, and detail-oriented. Comfortable working in a busy branch environment. Basic computer literacy (CRM, Excel, POS systems). Results-oriented, strategic thinker, and proactive problem-solver. Demonstrated motorcycle riding proficiency will be considered an added advantage. Key Responsibilities. Receive and professionally engage walk-in customers at Royal Mabati branches. Understand customer needs (roofing type, measurements, budget, location, project stage). Guide customers on pricing, promotions, and lead times. Handle quotations and order processing. Handle all incoming customer calls and respond to inquiries promptly and professionally. Record all walk-in and call inquiries in the approved Royal Mabati lead tracker or CRM. Uphold Royal Mabati brand standards at branch level: Product displays, Price lists and brochures, Branding and personal presentation Work closely with Field Sales representatives, Production & Logistics teams. Collect customer feedback on products, pricing, service, and delivery. Handle basic customer complaints professionally and escalate as required. Prepare and submit daily/weekly reports on: Walk-in traffic, Inbound calls, Leads generated and Conversion status.