Smollan is an international retail solutions company delivering growth for clients across five continents by covering every aspect of how a Brand is managed at the point of sale. With extensive industry experience, an exceptional human platform and sophisticated systems, Smollan has provided consistent excellence in operational execution to retailers and manufacturers for three generations. Smollan delivers growth by acting as an extension of our clients’ brands by:

• Ensuring perfect representation on shelf through outsourced sales forces, and in-store merchandising, stock management and promotional implementation;
• Engaging shoppers to create an experience that delivers on the client’s brand promise; and
• Providing actionable insights into the trade through Smollan’s technology offering of category management, dashboard reporting and a custom mobility platform. From a traditional sales agency, founded in South Africa in 1931, Smollan has grown into an international retail solutions company with over 50,000 employees. CEO, David Smollan says, "Companies should think of us as an execution engine for some of the below-the-line ideas they might have. We link up the marketing discipline and the sales discipline in a more horizontal way.”Key Responsibilities Develop and Implement sales strategies to achieve sales targets. Identify, onboard and maintain new/existing client relationships. Prepare and deliver sales presentations and proposals to prospective clients. Collaborate with other departments within the bank to ensure customer satisfaction. Adhere to all company policies, procedures, and business code of ethics. Drive uptake of various SME solutions including but not limited to transactional, lending, investments, insurance and trade solutions. Obtain and share client product satisfaction with business. Pre- profiling of new customers to obtain feedback on their product uptake experience. Ownership to resolve any problems/complaints obtained from customers contacted. Life stage probing of customers into potential future needs, positioning of the bank product offering and logging any leads as expected. Compile common service breakdown points aimed at process improvement. Responsible for the adoption of Compliance, Anti-Money Laundering and Sanctions related requirements contained in bank policies, procedures and processes and subsequently, where necessary, escalating to the line manager/ Supervisor. Key performance measures Customer Growth through new to bank client onboarding Financial Performance - Contribute towards a sustainable balance sheet and P&L growth through meeting sales budgets across various product lines.  Increase revenue through maximizing cross-selling opportunities to drive additional solutions and identify sales leads during interactions with clients. Risk and compliance - Ensure onboarding of quality business through conduct of necessary due diligence. Ensure booking of quality loans and tracking of performance post drawdown. Ensure no reputation / legal risk through the strict following of KYC and AML guidelines and correct provision of information to clients. Business Process Improvement through identification of service breakdown and proactively addressing various client pain points. Learning and growth – Enhanced product and process knowledge through continuous learning. Minimum Qualifications:  Degree in business relevant field Minimum Experience:  Sales experience in Banking, Sacco, microfinance or any other type of financial institution Knowledge, Skills & Abilities:  Sales skills Banking process & procedures Code Ethics Basic computer literacy Time management Attention to detail Key Competencies Strong communication and interpersonal skills. Passionate about sales and service. Target driven. Ability to listen and probe effectively to determine customers’ real needs. Ability to provide accurate information. Ability to work in a team and individually. Focuses on getting things finished. Ability to handle pressure/conflict. Self-motivated. Integrity and honesty. Proficient in time management; the ability to organize and manage multiple priorities. Ability to work independently and in a team environment Flexibility to adapt plans/challenges as they arise as well as work under pressure.