Key Responsibilities

Handle incoming and outgoing customer calls professionally Assist customers with inquiries on balances, payments, and account status  Maintain accurate and up-to-date billing records Follow up on outstanding payments and carry out collection activities  Monitor customer accounts for delays or irregularities

•  Investigate and resolve billing and payment discrepancies

Qualifications & Requirements

Bachelor’s degree in Business, Customer Service, or a related field  Previous experience in customer service or collections is an added advantage What’s on offer

•  Growth Opportunities: Be part of a growing company with opportunities for career development and skill advancement
•  Supportive Work Environment: Work in a collaborative and professional team that values respect and teamwork
• Learning & Development: Gain hands-on experience in sales, customer service, and account management
•  Performance-Driven Culture: We recognize and reward hard work, dedication, and results
• Impactful Role: Play a key role in improving customer experience and driving business success