The Company hereby engages the Debt Recovery Manager as an independent consultant to oversee the organization’s debt recovery operations. This includes managing a team of collection officers, developing strategies to recover outstanding debts, ensuring compliance with legal and ethical standards, and improving overall collection performance.  

Lead and supervise the debt collection team, setting targets and monitoring performance **

Develop and implement effective debt recovery strategies and policies

Monitor overdue accounts and ensure timely follow-up and resolution

Review and approve repayment plans, settlements, and write-offs

Handle complex or high-value delinquent accounts

Ensure compliance with relevant laws, regulations, and internal policies

Prepare and analyze collection reports, KPIs, and performance metrics

Train, mentor, and evaluate staff to improve efficiency and professionalism

Coordinate with legal teams on escalated cases and litigation processes

Maintain relationships with external agencies (e.g., collection firms, legal advisors)

Ensure customer interactions are professional, ethical, and aligned with company standards  

Compensation Structure******The administrator shall earn a net salary of Ksh 80,000-100,000 and a commission of 10-15% on revenue from amounts collected. The employer will remit 5% to the Kenya Revenue Authority.