Job Title: Junior Operations Supervisor Location: Nairobi, Kenya**

Work Type:** Full-Time**

Schedule:** Monday to Friday, 4:00 PM – 1:00 AM (Kenya Time)** About the Role** Solvo Global is looking for a Junior Operations Supervisor to lead and support a team of customer service representatives. This role focuses on ensuring high-quality service delivery, meeting performance goals, and maintaining strong team engagement.** Key Responsibilities**

• Supervise and support a team of agents to achieve performance targets**

• Monitor team productivity, attendance, and quality standards

• Provide coaching, training, and regular feedback

• Handle team issues, conflicts, and escalations

• Ensure KPIs and SLAs are consistently met

Requirements**

• Bachelor’s degree (preferred)

• Previous leadership or supervisory experience

• Strong communication and interpersonal skills

• Good problem-solving and analytical skills

Key Responsibilities

• Supervise and support a team of agents to achieve performance targets

• Monitor team productivity, attendance, and quality standards

• Provide coaching, training, and regular feedback

• Handle team issues, conflicts, and escalations

• Ensure KPIs and SLAs are consistently met