Education**

• Bachelor’s degree in Business, Technology, or related field

• MBA or equivalent executive qualification (preferred)

Experience**

• 10–15+ years in: Global Business Services (GBS) / BPO / Outsourcing and Consulting or enterprise service delivery

• Proven experience: Leading large-scale operations across multiple geographies, Managing P&L and delivering revenue growth and Closing enterprise-level deals

• Experience with AI-enabled services or digital transformation (highly preferred)

Strategic Leadership & Business Growth**

• Define and execute the global growth strategy for INUA Nexus (GBS)

• Own and deliver multi-million-dollar revenue targets

• Build and manage a strong enterprise sales pipeline (US, UK, EU, Middle East, Africa)

• Secure high-value enterprise and government contracts

• Establish strategic partnerships across BPO, AI, and cybersecurity ecosystems

P&L Ownership & Financial Performance****

• Own full Profit & Loss (P&L) for INUA Nexus

• Drive revenue growth, margin expansion, and cost optimization

• Develop and manage annual budgets, forecasts, and financial plans

• Ensure sustainable and scalable business performance

Global Service Delivery Excellence****

• Oversee end-to-end service delivery operations across all GBS verticals

• Ensure SLA adherence, quality assurance, and client satisfaction

• Implement AI-driven delivery models and automation frameworks

• Drive continuous improvement in efficiency, productivity, and service quality

Operational Scale & Infrastructure Development****

• Lead the expansion of delivery centers (Nairobi, Konza, Webuye, and global locations)

• Scale workforce from hundreds to thousands of employees

• Design and implement a standardized global GBS operating model

• Optimize resource allocation and operational efficiency

Talent & Workforce Strategy****

• Build and lead a high-performing, globally competitive workforce

• Integrate with INUA Hub and INUA AI Human Capital for talent pipeline development

• Champion impact sourcing and youth employment initiatives

• Develop leadership capability across all levels of the organization

AI Integration & Innovation****

• Embed AI and automation into all service delivery functions

• Collaborate with Quantum Synapse AI to integrate: Quantum Shield, Quantum Strike and Managed SOC capabilities

• Position INUA Nexus as an AI-powered GBS leader, not a traditional BPO

Governance, Risk & Compliance**

• Ensure compliance with global standards: GDPR, ISO 27001 / 27701, and SOC 2

• Maintain audit-ready operations and enterprise-grade security practices

• Oversee risk management and regulatory compliance