To plan, manage and coordinate all HGV drivers’ activity in the country in order to ensure cost effective and quality service is rendered to the client (internal & external) in line with DHL Supply chain strategy.** Qualifications & Experience**

• Bachelor’s degree in Logistics, Supply Chain Management.

• Minimum of 5 years of experience in logistics.

• Fuel tracking.

• Manage and plan biweekly driver toolbox meeting.

• Proven experience in driver leadership.

• Experience in project management, people management.

• Strong analytical and problem-solving skills, with the ability to drive continuous improvement.

• Proficiency in MS Office and other relevant logistics management tools.

• A deep understanding of supply chain needs, particularly within Logistics environment.

Operational Management

• To ensure both internal and external customers are treated with respect by drivers and always receive the highest possible level of service.

• Ensure availability of competent drivers to always meet customer requirements.

• Lead and manage a team of drivers.

• Appropriately handle customer grievances or queries related to HGV drivers.

• To act as the principal operational liaison between DHL supply chain management and the team.                                 

• Build trusted relationship with control tower, workshop and operation colleagues to ensure to ensure efficient driver duties execution.  

• Appraise management on general driver activities, challenges and outcomes on a day-to-day basis.          

• Work closely with driver trainer.

• Observe and enforce all DHL supply chain statutory and industry best practices obligations tied to driver management.    

•  Ensure all delivery paperwork, briefing/debriefing reports, preposition check list, weekly time sheets, and any other required paper is checked, appropriately field or forwarded to relevant personnel in a timely and organized manner.

• Evaluate driver violation report and take appropriate measures

• Ensure driver management department complies with company and local statutory obligations & legislations, health and safety, quality & BCM. 

• Exceptions right and night parking fees report.  

• Responsibility of driver duty roster design to maximize on driver availability to effectively serve the customer while appropriate rest periods (offs, leave, sick offs etc.) observed & cost controls in place (6th & 7th) day costs, allowances etc.        

• Develop a culture of respect and high performance within your team closely follow the EOS ensuring action plans are well formulated follows & updated on MATT.             

• To administer and report performance measurement of drivers, this includes provision of data used run the driver incentive scheme & the support of the same.                  

•  To monitor, report and propose corrective /preventive measures against any event or action that poses an operation or financial risk to DHL supply chain vehicular assets, consignments and fuel. 

• Management of the 6th & 7 the day.

• Drive KPIs to ensure contract fulfillment and meet DHL’s operational expectations.

• Maintain strong customer relationships.

Leadership & Stakeholder Collaboration

• Identify, develop, and empower team members to perform at their best.

• Foster an inclusive, collaborative, and high-performing workplace culture.