Qualifications

• Proven experience in a similar role, preferably within the hotel industry

• Strong leadership skills with the ability to motivate and guide a diverse team

• Excellent customer service skills and a passion for delivering exceptional guest experiences

• Proficient in problem-solving and conflict resolution

• Strong organisational and time management skills

• Ability to work under pressure and make decisive decisions in fast-paced environments

• Good understanding of budgeting and financial management principles

• Thorough knowledge of health and safety regulations and operational procedures

• Proficiency in relevant computer systems and software; experience with Opera or Opera Cloud is an advantage

• Fluency in English

• Flexibility to work varying shifts, including evenings (occasionally nights), weekends, and holidays

• In this role you will oversee daily operations, ensuring exceptional customer service, and leading our staff to maintain the highest standards of quality and efficiency.

• Manage and supervise staff during assigned shifts, providing guidance, support, and motivation

• Supervise and support the Front Office team, ensuring efficient check-in/check-out, guest satisfaction, and adherence to brand standards

• Liaise with other departments to ensure smooth operations and timely service delivery

• Perform daily hotel rounds and inspections to monitor cleanliness, maintenance, and service standards

• Handle customer inquiries, complaints, and special requests promptly and professionally

• Monitor and maintain health and safety standards, ensuring compliance with local regulations

• Respond to and resolve emergency situations as they arise

• Support training, coaching, and mentoring of junior staff members

• Prepare and submit reports on daily operations, incidents, and staff performance