Job Opportunity: Insurance Verification Manager

Are you an experienced leader in U.S. healthcare and insurance operations? Join us as an Insurance Verification Manager and play a key role in driving accuracy, efficiency, and quality across our insurance verification processes.

Schedule: Monday to Friday

• Shifts: 4:00 PM – 1:00 AM or 5:00 PM – 2:00 AM (Colombia time, UTC-5)

location: On site

What We’re Looking For:

• 2–3 years of experience in a supervisory or managerial role.

• 1–2 years of experience in U.S. healthcare or insurance operations (mandatory).

• Proven expertise in patient benefit and eligibility checks via insurance portals, clearinghouses, and direct payer contact.

• Strong leadership and coaching skills.

• Process-oriented mindset with analytical and data-driven decision-making.

• Advanced English proficiency (mandatory) – excellent written and spoken communication.

• Strong organizational and problem-solving abilities.

Your Mission:

• Lead and develop teams of Insurance Verification Specialists, fostering a culture of accountability, collaboration, and continuous improvement.

• Manage performance: define and monitor KPIs such as accuracy, turnaround time, productivity, and SLA compliance.

• Optimize processes: enhance workflows, SOPs, and ensure compliance with U.S. healthcare and insurance requirements.

• Be the subject matter expert: provide guidance on patient benefits, eligibility checks, coverage limits, co-pays, deductibles, and pre-authorization requirements.

• Collaborate strategically with other departments to ensure outstanding customer service and operational success