Qualifications

• Degree in Hotel Management

• Minimum 3 years of relevant experience in a similar capacity

• Excellent reading, writing and oral proficiency in English language

• Ability to speak other languages and basic understanding of local languages will be an advantage

• Good working knowledge of MS Excel, Word, & PowerPoint

• High degree of professionalism with sound human resources management and business acumen capabilities

• Maximize overall revenue from all reservation sources through the development and implementation of effective inventory and pricing strategies based on future demand forecasts for all hotel and resort properties.

• As well, he/she will amplify the functionality of all reservation source software.

• In addition, participate in the protection and efficient utilization of the Company’s assets through the implementation of approved policies, procedures and internal controls. 

• This individual must make a daily practice of revenue maximization and yield management. 

• He/She supervises and coordinates activities of workers in their daily tasks.

• Focus on overall yield and REVPAR

• Analyze data as it relates to our market regarding customer relationship management programs.

• Responsible for forecasting revenues both long and short-term.

• Train, motivate and develop our reservation staff on an ongoing basis.

• Will be a key player when bringing and relocating reservations staff.

• Supervises and coordinates activities of employees engaged in taking, recording, and cancelling reservations.

• Handling the day-to-day operations of the Reservations Department as listed.

• Interacts and handles other sections of Revenue Management if needed.

• Monitors any events and special promotion activities & meet with potential or actual hotel clients.

• All machinery and equipment at Reservations, in relation to concerned departments.

• To follow up reservations for confirmation.

• To be familiar with different rate structure.

• To identify prospective clients’ exact needs by questioning.

• To entertain prospective clients’ exact needs by questioning.

• Assist in obtaining competitive figures and compiling monthly market share reports.

• To entertain prospective clients through telephone conversation.

• Focus on overall yield and REVPAR.

• Analyze data as it relates to our market regarding customer relationship management programs.

• Key component in analyzing marketing dollars spent based on inquiry and reservation results.

• Responsible for forecasting revenues both long and short-term.

• Train, motivate and develop reservations employees on an ongoing basis.

• Will be a key player when bringing and relocating reservations employees.

• Sorts reservations received by mail into current up to three days and future, over three days.

• Daily arrival check to avoid any rebates.

• Ensure proper profiling.

• Assist Front Office and Credit department by providing relevant covering letters on a daily basis.

• Receives contracts detailing room allotments for conventions or groups from the sales department and feeds information into the PMS.

• Corresponds with groups and travel agents to answer special requests for rooms and rates.

• Verifies on daily basis the daily arrivals and individual guests' folios.

• Maintains monthly attendance sheet and sends to payroll department.

• Recommends promotions.

• To complete a daily/weekly/monthly log of all activities and required reports.

• To have as much information as possible about the company to ensure a professional approach.