Qualifications

• Proficiency in Opera

• Ability to focus attention on guest needs, remaining calm and courteous at all times

• At least 1 year experience working on a similar role.

• Hospitality background is preferred. 

• Fluency in English; additional languages are a plus.

• Greet and welcome guests.

• Assist guest with luggage’s and maintains the luggage room and long-term. luggage store in a neat and orderly manner.

• Maintain VIP/Group and individual arrivals reports.

• Attend to inquiries and provide accurate information to guests.

• Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.

• Evaluate everyday status of all hotels and coordinate with various departments such as reservation, sales and housekeeping to ensure optimal level of guest satisfaction.