Qualifications

• Previous customer service experience, preferably in a Hotel environment

• An energetic, team-focused, and can-do attitude individual

• Ability to work independently and demonstrate initiative in a dynamic environment

• Enthusiasm to connect with guests and to hear their story

• Ability to provide prompt and efficient service, including the ability to build rapport both in person and over the telephone

• Self-motivated with a positive and professional attitude

• Knowledge of Opera PSM is a bonus

• Willingness and availability to work flexible hours, including mornings, nights, weekends, and holiday periods

Guest Service Agent

• Be the first point of contact and greet guests with a warm welcome every time

• Provide efficient, friendly, and professional service to all guests

• Show efficiency in constantly striving to provide total customer satisfaction

• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional

• Logging all guest requests to ensure they are met within established timeframes

• Positively handling guest complaints and escalating as required

• Securely storing and delivering guest luggage

• Participating in training and development programs to enhance skills and capabilities to increase the guest experience

• Assist with valet parking as required