This line is specialized in coordinating assistance for luxury vehicles. Our team manages towing requests and technical support with precision, empathy, and efficiency. As a Network Solutions Agent, you will be the bridge between our providers, partners, and clients, ensuring a flawless experience.**

🌐 We are looking for Customer Service Agents!** 🌐**

📍 Location:** Principal Place address: 13 School Ln, Nairobi, Kenya**

📅 Start date: 18th May ****

Who are we?** We are a specialized team handling towing and roadside assistance requests for our Service Partners. As a Network Solutions Agent, you will play a key role in balancing the needs of our company, providers, partners, and clients.**

🔍 What do you need?** **

✅ English level B2

✅ 6 months of customer service experience

✅ Positive and proactive attitude

✅ Strong communication and writing skills

✅ 24/7 availability with rotating shifts

🎯 What do we offer?** **

✨ 2 days off per week

✨ Fully paid training

✨ Competitive compensation

✨ Growth opportunities within the company

✨ Permanent contract directly with us

🚀 Join our team and be part of the best roadside assistance experience!** 🚀

Responsibilities

✔ Answer service provider calls quickly, in a friendly and efficient manner

✔ Resolve questions about jobs and assistance using the Urgently app

✔ Manage complex issues by escalating them to the Network team when necessary

✔ Negotiate additional rates and conduct research on specific requests

✔ De-escalate upset clients through empathetic listening and beneficial solutions