#IkoKaziKE

Back to jobs

Kenya Customer Service Representative

Oasis Outsourcing

full time Nairobi Posted 3 weeks ago

About the Role****Driven by a passion for people and service excellence, this role focuses on delivering high-quality customer support through phone calls and chat interactions. As a Customer Service Representative, you will assist customers with inquiries related to products, services, order status, and general support.You will work in a high-volume contact center environment**

Requirements****

English level: C1 (Advanced/Fluent).

At least 1 year of customer service experience**, in a contact center environment.**

Comfortable working in high-volume, fast-paced** environments

Key Responsibilities**

  • Handle customer inquiries through calls and chats**, covering purchases, services, order status, and general support.**

  • Manage a high volume of calls** while maintaining quality and professionalism.

  • Provide accurate, clear, and timely information to customers.

  • Demonstrate flexibility to work different shifts, including evenings and weekends.