About the Opportunity**

We are opening multiple Customer Service Representative (CSR) positions** in Nairobi, Kenya, to support a growing international operation. This is an on‑site opportunity for candidates with a strong customer‑service mindset and excellent English communication skills.**

This is a high‑volume hiring initiative**, and selected candidates will go through a streamlined recruitment process.**

Role Overview****

As a Customer Service Representative**, you will be responsible for handling customer interactions, providing accurate information, resolving inquiries, and ensuring a positive customer experience across different communication channels.**

About the Opportunity****

We are opening multiple Customer Service Representative (CSR) positions** in Nairobi, Kenya, to support a growing international operation. This is an on‑site opportunity for candidates with a strong customer‑service mindset and excellent English communication skills.**

This is a high‑volume hiring initiative**, and selected candidates will go through a streamlined recruitment process.**

Role Overview****

As a Customer Service Representative**, you will be responsible for handling customer interactions, providing accurate information, resolving inquiries, and ensuring a positive customer experience across different communication channels.**

Requirements****

• Strong English communication skills** (spoken and written).**

• Ability to communicate clearly and confidently with customers.

• Customer‑service oriented attitude and problem‑solving skills.

• Basic computer skills and ability to learn new systems.

• Availability to work on‑site in Nairobi**.**

• Prior customer service or call center experience is a plus but not mandatory**.**

Ideal Candidate Profile****

• Professional and reliable.

• Calm and patient under pressure.

• Able to work in a fast‑paced environment.

• Comfortable following scripts, processes, and quality standards.

• Team‑oriented and willing to learn.

What We Offer**

• Full‑time on‑site opportunity in Nairobi.

• Stable work environment.

• Training provided.

• Opportunity to be part of a large‑scale international operation.

Key Responsibilities

• Handle customer inquiries via phone, email, or chat.

• Provide clear, accurate, and professional responses in English.

• Assist customers with questions, issues, or service requests.

• Document interactions and update systems as required.

• Follow company procedures to ensure service quality and compliance.

• Escalate complex cases when necessary.