Customer Service Representative Location: Onsite – Nairobi, KenyaDriven by a passion for people and service excellence, this role focuses on delivering high-quality customer support through phone calls and chat interactions. As a Customer Service Representative, you will assist customers with inquiries related to products, services, order status, and general support.**

You will work in a high-volume contact center environment**, where strong communication skills, multitasking abilities, and attention to detail are key to providing an outstanding customer experience and building lasting relationships.** Requirements**

• English level: C1 (Advanced/Fluent).**

• At least 1 year of customer service experience**, preferably in a contact center environment.**

• Comfortable working in high-volume, fast-paced** environments.**

• Strong verbal and written communication skills.

• Customer-oriented mindset with strong problem-solving skills.

• Basic computer skills and ability to navigate multiple systems.

• Availability to work onsite in Nairobi, Kenya is mandatory.**** What We Offer**

• Competitive compensation package (base salary + transportation allowance).

• Paid training and ongoing support.

• Growth opportunities within a people-driven organization.

• Collaborative and professional work environment.

Key Responsibilities

• Handle customer inquiries through calls and chats, covering purchases, services, order status, and general support.**

• Manage a high volume of calls** while maintaining quality and professionalism.

• Provide accurate, clear, and timely information to customers.

• Build rapport quickly and maintain a positive, customer-focused experience.

• Use established communication templates to ensure consistency and efficiency.

• Accurately document all customer interactions in internal systems.

• Collaborate with team leads, quality, and training teams to meet performance expectations.

• Adhere to schedules, performance metrics, and operational guidelines.

• Maintain professionalism and courtesy in all customer interactions.

• Demonstrate flexibility to work different shifts, including evenings and weekends.