Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field

• Minimum of 2 years of experience as an Outlet Manager or 5+ years of progressive experience in food and beverage management

• Proven track record in team leadership and staff development

• Strong financial acumen with experience in budgeting and financial reporting

• Excellent customer service skills with a focus on creating memorable guest experiences

• Proficiency in inventory management and point-of-sale systems

• In-depth knowledge of food and beverage trends, quality standards, and health regulations

• Ability to work flexible hours, including evenings, weekends, and holidays

• Excellent communication and interpersonal skills

• Fluency in English and Swahili

• Strong problem-solving skills and ability to make quick, informed decisions

• Proficiency in Microsoft Office suite and restaurant management software

• Manage inventory levels and stock control to optimize resources and minimize waste

• Develop and implement strategies to increase revenue and profitability of the outlet

• Prepare and analyze financial reports, implementing corrective actions as necessary

• Oversee and optimize staffing levels to meet operational demands and special events

• Ensure high standards of food quality, presentation, and customer service

• Conduct regular team briefings and training sessions to enhance product knowledge and service skills

• Maintain and update guest history records to facilitate personalized service for repeat customers

• Ensure compliance with food safety and hygiene standards

• Manage the outlet's budget, controlling costs without compromising quality

• Collaborate with other departments to support overall business objectives

• Resolve customer complaints promptly and professionally

• Implement and monitor promotional activities to drive sales and customer engagement