Location: Nairobi

Company: MaloMalo Restaurant

MaloMalo Restaurant is seeking a professional and experienced Waiter/Waitress to provide exceptional dining service and enhance the overall guest experience. The ideal candidate will be service-oriented, presentable, and possess strong interpersonal and supervisory skills.

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Key Responsibilities:

● Greet and welcome guests in a warm and professional manner

● Present menus, take orders accurately, and serve food and beverages promptly

● Ensure high standards of customer service and guest satisfaction at all times

● Coordinate with kitchen and bar staff to ensure timely service delivery

● Maintain cleanliness and organization of dining and service areas

● Handle guest inquiries, concerns, and feedback professionally

● Support supervision of junior service staff when required

● Ensure compliance with health, safety, and hygiene standards

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Qualifications & Requirements:

● Diploma or Certificate in Hospitality Management from a recognized institution (preferably Boma International Hospitality College or Utalii College)

● 3–4 years’ experience in a busy, high-end restaurant or hospitality setup

● Strong supervisory and team coordination skills

● Knowledge of barista operations and basic coffee preparation

● Excellent communication and customer service skills

● Well-groomed, presentable, and confident personality

● Good height and professional appearance

● Age: 33 years and above

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Key Competencies:

● Strong interpersonal and communication skills

● Attention to detail and service excellence

● Ability to multitask in a fast-paced environment

● Leadership and team support capability

● Positive attitude and professionalism