Position Title

Export Permits Officer

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Department

Sales and Marketing

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Reports To

Sales & Marketing Manager

Working hours 8:00 am to 4:30pm

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1. Purpose of the Role

To ensure timely, accurate, and compliant preparation, submission, and follow‑up of all export permit applications required under PPB regulations, supporting uninterrupted order‑fulfilment and partner satisfaction.

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2. Key Responsibilities

• Prepare and submit export permit applications in line with PPB requirements, ensuring each application adheres to the item limit.

• Manage high‑volume applications efficiently to avoid dispatch delays.

• Liaise with QA Pharmacist to track progress, clarify requirements, and resolve queries.

• Maintain accurate documentation and digital records following CHMP’s quality and compliance standards.

• Coordinate with Account Managers and QA to ensure all documentation is complete.

• Monitor rejection trends and address process gaps to maintain a low rejection rate.

• Provide weekly reports on application volumes, timelines, bottlenecks, and status updates.

• Support continuous process improvement initiatives related to export compliance.

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3. Required Qualifications & Skills

• Diploma in Pharmacy Technology or related field.

• Understanding of regulatory processes (experience with PPB systems is an advantage).

• Strong attention to detail and documentation accuracy.

• Ability to handle high administrative workloads under time pressure.

• Strong communication and coordination skills across departments.

• Proficiency in ERP systems and MS Office.

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4. Competencies

• Reliability and ownership of tasks.

• Strong organizational and time‑management abilities.

• Ability to work collaboratively with cross‑functional teams.