Emerge Egress Consulting is a Management and Training Consulting established in 2017 (herein referred as EEC). EEC specializes in offering tailored and proficient HR Management training and team building services. We examine issues of concern in depth and we have specialized in training which looks at the demand for potential success of Government, Local Government, Religious Bodies, Private Organizations, NGO’s, Voluntary Organizations and Community Organizations as well as the Private Sector.Role Objective Our client, a reputable hospitality establishment, is seeking 2 confident, personable, and detail-oriented Front Desk Agents to serve as the first point of contact for guests and visitors. The successful candidate will be responsible for delivering a seamless front office experience by ensuring professional guest engagement, efficient communication, and smooth coordination of daily reception operations. Core Duties and Responsibilities Greet and assist guests in a warm and professional manner upon arrival and departure. Respond promptly to guest inquiries, concerns, and service requests.  Handle front office communication including phone calls, emails, and walk-in enquiries.  Share accurate information regarding hotel amenities, policies, and available services.  Work closely with housekeeping, security, and other departments to ensure smooth guest experiences.  Maintain and update reservation details, guest records, and reception documentation.  Support coordination of meeting spaces and hotel facility bookings.  Ensure the reception area remains neat, organized, and welcoming at all times.  Provide administrative and clerical support related to front office functions.  Assist guests with transport coordination and other logistical arrangements where necessary.  Adhere to organizational service standards, operational procedures, and hospitality guidelines.  Carry out any additional assignments delegated by management.   Job Specifications and Qualifications Diploma in Hospitality Management, Front Office Operations, Business Administration, Communication, or a related discipline.  Competence in Microsoft Office applications.  Minimum of two (2) years’ experience in a similar role.  Prior exposure to the hospitality sector will be an added advantage.     Key Competencies Excellent interpersonal and communication abilities.  Strong customer care and guest handling skills.  Ability to manage multiple responsibilities efficiently in a dynamic environment.  Good organizational and time-management skills.  Strong attention to detail.  Problem-solving and conflict-resolution capabilities.  Professional appearance and positive attitude.