Key Skills & Qualifications:**

• Education: Diploma or Degree in Marketing, Business Administration, Sales, or related field.

• 1-3 years' experience in retail sales, customer service, or building materials industry preferred.

• Experience in roofing, construction, hardware, or manufacturing sectors is an added advantage. Strong communication and interpersonal skills (English & Swahili).

• Customer-focused with a sales mindset.

• Ability to explain technical products in simple terms.

• Organized, accurate, and detail-oriented.

• Comfortable working in a busy branch environment.

• Basic computer literacy (CRM, Excel, POS systems).

• Results-oriented, strategic thinker, and proactive problem-solver.

• Demonstrated motorcycle riding proficiency will be considered an added advantage.

To apply, send your cv to the Email provided.**

• Receive and professionally engage walk-in customers at Royal Mabati branches.

• Understand customer needs (roofing type, measurements, budget, location, project stage).

• Guide customers on pricing, promotions, and lead times.

• Handle quotations and order processing.

• Handle all incoming customer calls and respond to inquiries promptly and professionally.

• Record all walk-in and call inquiries in the approved Royal Mabati lead tracker or CRM.

• Uphold Royal Mabati brand standards at branch level: Product displays, Price lists and brochures, Branding and personal presentation

• Work closely with Field Sales representatives, Production & Logistics teams.

• Collect customer feedback on products, pricing, service, and delivery.

• Handle basic customer complaints professionally and escalate as required.

• Prepare and submit daily/weekly reports on: Walk-in traffic, Inbound calls, Leads generated and Conversion status.