Responsibilities;
- Strategic Planning: Crafting and implementing strategies for market expansion, setting growth goals, and adjusting plans based on data analysis and market trends.
- Operational Excellence: Monitoring daily performance metrics—such as average ETA (estimated time of arrival), ride completion rates, and driver availability—to maintain service quality.
- Supply and Demand Management: Balancing the number of active drivers with passenger demand in real-time to optimize efficiency and profitability.
- Regulatory Compliance: Ensuring all operations comply with local regulations, labour laws, safety standards, and licensing requirements.
- Driver and Passenger Relations: Addressing customer service issues and managing relationships with driver-partners.
- Public Representation: Acting as the public face of the company, engaging with media, government officials, and industry partners
- Leadership & team management;
- Recruitment and Development: Overseeing the hiring, training, and development of local operational teams.
- Performance Evaluation: Setting performance goals and reviewing employee productivity.
- Problem Solving: Intervening to resolve operational bottlenecks, team conflicts, or competitive threats.
Requirements;
- Preferably 39 years and above (mature, strategic and results-oriented)
- Previous experience in general management/operations or similar executive role, with a master’s degree in Business administration (MBA) from a recognized university.
- Skills: Strong analytical ability, leadership, decision-making, and excellent communication skills.
- Previous experience in e-hailing or ride-hailing companies is an added advantage
- Excellent communication, planning and execution skills
- Ability to collaborate with technical and operations managers