Stitched By Wash is an equal opportunity company.
The Role
Stitched by Wash is a leading car interior services provider in Kenya and a rapidly growing upholstery company with laser focus on quality. We have the following tenets as our guiding principles: unmatched quality, utmost customer satisfaction, team work, creativity and innovation.
We have a dedicated and hardworking team that works around the clock to ensure that everything runs smoothly in addition to a serene and secure working environment. We are a working family, bound by the love of what we do and none is superior. These roles will be based in Nairobi and Eldoret. We seek to hire passionate and self-driven customer engagement associates who possess the following qualities among others;
● You are a go-getter
● Resilient and able to exceed performance expectations in a not so well structured environment
● Collaborative and a team player
● Can handle high pressure and able to multitask and deliver quality output at all times
● Has a keen eye on quality
● You are punctual, professional, thorough, and entrepreneurial
● You are a quick learning self-starter that works well in a fast paced environment
● You don’t just show up to work, you own your work place, taking part in managing every little detail, ensuring timely delivery of quality products and services
● Exceptional leadership abilities
● You are adaptable and innovative
● You own your mistakes, learn from them and move on.
● Passion for cars and the general motor vehicle industry.
● The Customer Engagement Associate will be expected to do among other roles that may be assigned from time to time.
Duties and responsibilities
● Engage customers on the ground with the aim of making sales
● Responding to customer inquiries by using professional, effective verbal communication skills; including the ability to convey complex information in clear and concise terms to ensure customer understanding.
● Offer honest guidance to our esteemed customers in regard to our services, material qualities, pro and cons of the various options for general car interior
● Interact with customers, take their feedback regularly, identify their needs, and suggest new products and services that suit their interests.
● Identifying customer needs by using information provided, system data, clarifying questions, and problem solving to ensure the customer is provided complete and accurate information.
● Contribute to engagement ideas, giving feedback and management of the company’s social media pages (Facebook, twitter, Instagram, WhatsApp among others).
● Collaborate with different teams and monitor all aspects of the work progress, including quality check, communication of progress to clients and releasing of cars.
● Collect reviews and testimonials.
● Document all the necessary details about the ongoing marketing campaigns and their effectiveness.
● Lead a team in Nairobi/Eldoret while liaising with the Support office teams to ensure timely and quality work output
● Maintaining a thorough knowledge of the company and client programs, policies, and technology.
● Oversee work execution as per client’s specifications and company standards and procedures such as material choices, colors, designs and all other stipulations and scope as agreed.
● Create and maintain customer engagement pipelines
● Liaise with Administration, management, stores and procurement to ensure timely and quality delivery of all jobs.
● Conduct quality checks and assessments of all ongoing and completed works to ensure they meet Stitched by Wash laid standards.
● Help develop systems and structures to ensure smooth running of processes and operations
Qualification:
● Bachelor’s degree in any relevant field preferred
● Experience in customer engagement or sales and marketing added advantage
● At least 3 years’ experience in a customer facing role
● High level of integrity and honesty
● Problem solving and relationship-building skills
● Proficient in basic computer skills
● Must have strong verbal and written communication skills
● If you strongly believe you are the best candidate for this role, send your application.