Apollo Group (Apollo Investments Limited)was an idea born from the need to harness synergies across the insurance business. Built on commitment, integrity and innovation, it has risen to be one of the leading financial groups in East Africa. Apollo Investments Limited (AIL) includes APA Insurance (Kenya and Uganda). It underwrites General Insurance risks such as Fire, Marine, Aviation, Personal Accident, Motor, Liability, Agriculture, Property, and Micro Insurance. We also underwrite Health Insurance i.e. Corporate, Individual & Family Health Insurance. APA Life Assurance is one of the leading insurance companies in Kenya providing Life Insurance and Pension benefits.It has been recognised as The Best Insurance Company in Claims Settlement (Life Business). Our Individual products, APA Elimu,Pumzisha, Imarika and HosiCare aim to protect generations as well as help people from all walks of life to meet common needs. Apollo Asset Management which is an investment and wealth management firm licensed by the Retirement Benefits Authority (RBA) and the Capital Markets Authority (CMA) to conduct fund management and investment advisory services. Gordon Court (Apollo Conference Centre) is the premier event hosting location for both business and private functions in the city. From business conferences to private occasions, Apollo Conference Centre provides the ultimate meeting place. Established in 1977 as one of the first locally owned insurance companies, Apollo has achieved impressive growth over the years thanks to commitment to service and confidence of policyholders and a sound management policy. APA Apollo has been at the fore front of Innovations and taking bold and daring steps in the Insurance and Financial service sectors.KEY PRIMARY RESPONSIBILITIES Reviewing and issuing pre-authorization; Handling the 24hour call center (cell phones /office lines) and responding to clients queries as they arise; Interacting with clients, brokers, clinicians, APA relationship officers and schemes HR’s as required to resolve problems/update progress in a manner consistent with the principles of the policy; Conducting hospital visits to assess patient’s care throughout continuum of care for diagnosis/procedures as well as maintaining the client’s /provider relationship; Reporting adverse occurrences relating to clients’ management, policy with appropriate action to ensure compliance with quality patient care; Coordinating step down management and referrals for all clients with chronic diseases;  Participating in health talks/wellness camps and service meetings; Participating in company CSR and brand building activities in liaison with other departments. ACADEMIC QUALIFICATIONS Bachelor’s degree in relevant degree JOB SKILLS AND REQUIREMENTS Leadership skills Interpersonal and Communication skills Analytical skills PROFESSIONAL QUALIFICATIONS Relevant professional qualification EXPERIENCE At least 4 years’ relevant experience