AGL (Africa Global Logistics), the reference multimodal logistics operator in Africa, is part of the MSC family. With 23,000 employees in 50 countries, the company connects Africa to Africa and to the rest of the world. AGL relies on its 250 subsidiaries in Africa, Haiti, Timor and Indonesia to provide port, ocean, logistics and railway solutions.Mission Description Reporting to the Senior Supervisor - Sea Exports. The Key responsibilities will be: - Manage the team Inform the team of the entity strategy/ evolutions and communicate on required alignments Set goals in terms of quality of service Assess teams performance against set Key performance indicators develop & maintain teams competencies Responsible for the induction of new modules concerning TMS & DMP Responsible for team productivity and expertise Work closely with the Customer Operation Support in order to organize and plan activities of the IFFO Manage the operational relationship with the Client Alert the Client in case of operational issues (potential or real) that have been escalated by the IFF operators Follow up on Consignments and ensure that Clients have been updated on the status in real time. Monitor file processing Ensure that SOPs are applied at each step of the business process Monitor all documentation and ensure compliance with required laws and regulations Ensure tariffs for existing Clients are regularly updated Allocate the files to be processed to Operators. Validate the opened file before the process begins (for Clients exceeding their credit conditions, escalate to N+1 for validation) Check the file processing progress (each process component must work properly without delay) and ensure that the different process steps are well done from a physical point of view (documentation) or electronic one (step update capture in the business software) Assist Operators and other staff members in case of operational issues. Ensure that files are regularly archived (physically & electronically, once a month at least) Implement all necessary actions to improve the quality of processing (process, request for additional resource, computers...) Control the quality of formalization & documentation of the files. Ensure that operations are performed with respect to gross margin & disbursements anticipated when quotations have been issued. Get to know the exact details of quotations related to operations in progress Select the most efficient means to the operations to be performed, with respect to quotations validated by the Client (preferences) Validate the supplier invoice file allocations & amounts Validate Client invoices and corresponding attachments aligned to quotation & submission by Operators. Check the disbursements of each file Constantly liaise with customs declaration team at the ports to ensure customs documentation are paid for and lodged/ released in good time to ensure smooth handing over of export shipments in port Liaise with credit control department on collection of outstanding payments both from cash and credit clients. Control the costs of the IFF unit in line with approved budget Alert/Inform Management in case of significant operational issues which may impact on quality Profile Diploma in Clearing and Forwarding or related field. East Africa Freight Forwarding Practicing Certificate (EAFFPC) will be an added advantage Knowledge of Single Customs Territory Minimum of 4 Years experience in sea export freight forwarding/logistics Experience in a supervisory or team lead role will be an added advantage.