AGL (Africa Global Logistics), the reference multimodal logistics operator in Africa, is part of the MSC family. With 23,000 employees in 50 countries, the company connects Africa to Africa and to the rest of the world. AGL relies on its 250 subsidiaries in Africa, Haiti, Timor and Indonesia to provide port, ocean, logistics and railway solutions.Mission Description Senior Supervisor – Sea Export Logistics is responsible for overseeing end-to-end sea export operations, ensuring timely execution, regulatory compliance, cost efficiency, and high customer satisfaction. The role involves managing a team, coordinating with shipping lines and stakeholders, and ensuring adherence to company and international logistics standards. Operational Management Supervise daily sea export operations including booking, documentation, cargo handling, and shipment execution. Ensure timely processing of export shipments (FCL/LCL) from origin to destination. Monitor shipment milestones and proactively resolve operational issues or delays. Coordinate with internal departments (pricing, transport, warehouse, documentation) for smooth execution. Documentation & Compliance Oversee preparation and verification of export documentation (BL, Invoice, Packing List, Certificate of Origin, etc.). Ensure compliance with international trade regulations, customs requirements, and shipping line policies. Maintain accurate records and ensure timely updating of internal ERP systems. Customer Service Act as a key point of contact for major clients and handle escalations effectively. Ensure high service levels and maintain strong relationships with customers, and partners. Liaise with overseas offices, carriers, and vendors for efficient cargo movement. Provide shipment updates and ensure proactive communication. Team Leadership Lead, mentor, and supervise the sea export operations team. Allocate workload, monitor productivity, and ensure team KPIs are met. Conduct training sessions to enhance team capabilities and compliance awareness. Foster a performance-driven and customer-focused culture. Vendor & Carrier Management Coordinate with shipping lines, NVOCCs, and transporter Teams for bookings and space allocation. Negotiate operational arrangements and escalate capacity constraints. Monitor carrier performance and maintain strong vendor relationships. Performance & Reporting Track key performance indicators (KPIs) such as on-time shipment, documentation accuracy, and service quality. Prepare operational reports for management review. Identify process improvements to enhance efficiency and reduce costs. Risk & Problem Management Identify operational risks and implement corrective and preventive actions. Handle shipment discrepancies, claims, and disputes. Ensure adherence to company policies, safety, and quality standards. Profile Business Degree in Logistics, Supply Chain Management, Business Administration, or related field. Diploma in Logistics and Distribution. Minimum 5 years of experience in sea export freight forwarding/logistics At least 2–3 years in a supervisory or team lead role. Strong knowledge of international shipping terms (Incoterms), customs regulations, and documentation