Requirements **

• Undergraduate Degree in Business Informatics, Information System, Computer Science, Business Administration or Business Analyst certification  

• 3-5 years’ experience in business analysis or IT service delivery, software training and key user management 

• Essential: analytical skills and the ability to structure and explain technical content comprehensively, excellent communication skills, analytical and proactive mind-set, good knowledge of D365 ERP applications, good knowledge of Finance processes 

• Desired: knowledge of ITIL, experience in SQL and data visualisation tools, Devops, advanced excel. 

Other competencies and soft skills:** 

• Essential: Openness to intercultural diversity, communication and stakeholder management, attention to detail, and critical thinking 

• Desired: Process orientation, problem-solving, innovation mindset 

• Conduct Requirement, Change and Test management according to ALM framework. **

• Gather, analyze, and document business needs. 

• Translate business needs into functional and technical specifications. 

• Conduct stakeholder workshops. 

• Collaborate with product owners, system analysts and developers/external consultants. 

• Provide and ensure system Operation and support to D365 Finance and Operations users. 

• Continuously improve and assure quality of D365 applications, implement modifications, additional configurations and modules. 

• Ensure data quality, consistency and compliance with organizational standards. 

• Provide expert knowledge to support Finance process design. 

• Cooperate with stakeholders to understand finance business needs and provide tailored solutions 

• Coordinate with technical teams to support integrations between D365 HR and other enterprise applications 

• Ensure proper documentation of configurations, system changes and operational procedures 

• Provide trainings and product documentation to D365 users 

• Establish a keyuser network and ensure knowledge sharing 

Responsibilities to uphold safeguarding (standards) and promote a safe environment** 

As someone working for or on behalf of SOS Children’s Villages, you are responsible for helping to create and maintain a safe and protective environment for staff, as well as for the children, young people, and adult programme participants supported and cared for by SOS Children’s Villages. You are expected to: 

• Commit to the Code of Conduct and reflect on the safeguarding implications of your work on an ongoing basis. 

• Actively participate in team discussions to identify risks and share and apply preventative and mitigation measures and strategies.  

• Integrate safeguarding principles into your daily decisions and tasks. 

• Report any safeguarding concerns promptly and in line with procedures. 

• Promote values-based culture, accountability and zero tolerance of harm.