Qualification Must have:**

• A Master’s degree in a relevant area (Marketing/Public Relations/Mass Communication) from an accredited institution.

• Must have at least 3 years’ experience as a Public/Customer Relations Officer/Marketing Officer; or a comparable position.

• Must be computer literate.

• Must be affiliated to a relevant professional body.

OR**

• A Bachelor’s degree in a relevant area (Marketing/Public Relations/Mass Communication) from an accredited institution.

• Must have at least 5 years’ experience as a Public/Customer Relations Officer/Marketing Officer or a comparable position.

• Must be computer literate.

• Must be affiliated to a professional body

• Ensuring that all calls to the ODEL Directorate are dealt with promptly, in line with the University’s standards and targets.

• Ensuring that all issues and inquiries raised on the ODEL Email are responded to on time.

• Liaising with colleagues in other relevant offices to resolve inquiries appropriately.

• Tracking action on all issues raised; and providing feedback on the same.

• Consolidating daily Customer Feedback reports, for the attention of the Principal, ODEL.

• Having full knowledge and ability to access all services, to help meet the individual needs of our customers.

• Ensuring that customers are advised of alternative communication methods.

• Taking ownership and responsibility for all inquiries presented to the ODEL Directorate.