Consolidated Bank of Kenya Limited was incorporated on 7th December, 1989 . This was in an effort to stabilise the financial sector through the acquisition of nine insolvent institutions and thereafter restructuring them into a viable, professionally run commercial bank. The Bank enjoys an independent, dynamic, result oriented culture and a flexible and innovative approach. We understand the markets in which our clients operate and offer a service built on personalised and specialised banking solutions. We offer one of the widest range of banking products and services in the market today. We realize that a growing business demands a lot of time and energy. We understand these challenges and continously develop flexible, innovative and convinient financial solutions to help our customers achieve personal and business success. With years of banking experience and special focus on SMEs, we are in a strong position to help growing businesses unlock their potential and sail through the complexities they may face. The bank is fully owned by the Government with the majority shareholding in the bank (78%) held by The National Treasury. The remaining shareholding is spread over twenty-five (25) parastatals and other quasi government organizations.Job Purpose Reporting to the Head of Retail & SME, the Branch Manager will be responsible for running an effective and efficient branch leading to higher profitability and growth in line with the Bank’s strategy, higher staff engagement and high levels of customer satisfaction. Key Responsibilities Implement the Bank’s strategy at branch level in terms of growth in customer base with concurrent growth in branch liabilities and assets. Oversee customer service delivery, maintenance and improvement of Retail Banking service standards in order to ensure customer satisfaction and retention. Formulate and implement branch business plans, forecasts and budgets and ensure their control and periodic reviews. Provide guidance and leadership to staff and be responsible for their training and development. Manage the performance of staff to ensure delivery of set targets through diligent performance management. Implement and monitor the operational risk management guidelines for the branch. Support marketing initiatives and monitor and provide regular feedback on products performance. Maintain the look, feel and physical security of the branch premises as well as staff and customers. Qualifications and Competencies Holder of bachelor’s degree in a business related field from a recognized university. Possession of professional banking qualifications such as AKIB and/or CPA (K) will be added advantage. At least 7 years’ experience in general banking, 3 of which should have been in branch management. Should have experience in Credit Analysis and administration. Should have thorough knowledge and understanding of the banking industry. Should have excellent inter-personal, communication and negotiation skills with the ability to network and develop strong business relations. Should have strong leadership and people management skills with demonstrated competencies in championing high performance management. Should have excellent planning, organization, problem solving and analytical skills.