Consolidated Bank of Kenya Limited was incorporated on 7th December, 1989 . This was in an effort to stabilise the financial sector through the acquisition of nine insolvent institutions and thereafter restructuring them into a viable, professionally run commercial bank. The Bank enjoys an independent, dynamic, result oriented culture and a flexible and innovative approach. We understand the markets in which our clients operate and offer a service built on personalised and specialised banking solutions. We offer one of the widest range of banking products and services in the market today. We realize that a growing business demands a lot of time and energy. We understand these challenges and continously develop flexible, innovative and convinient financial solutions to help our customers achieve personal and business success. With years of banking experience and special focus on SMEs, we are in a strong position to help growing businesses unlock their potential and sail through the complexities they may face. The bank is fully owned by the Government with the majority shareholding in the bank (78%) held by The National Treasury. The remaining shareholding is spread over twenty-five (25) parastatals and other quasi government organizations.Job Purpose Reporting to the Manager-Digital Banking, the Officer- Digital Banking will be responsible for the development of digital products; review of strategic business challenges and provide support to Business, compile and schedule requests for mobile and online banking. The officer will also be required to conduct market research, review processes, customer documentation, activities for enhancements, maintenance and creating a customer focused user experience. Key Responsibilities Champion and gain buy-in for the bank’s products strategy, product vision and roadmap from partner teams through collaboration, documentation, and negotiation that effectively influences peers and senior management. Development of superior user experience and processes on the bank’s digital channels. Execute product implementation between Business, Operations, Technology & all third parties. Support product launches to ensure go-to market plans are effective and will deliver the planned performance indicators – financial and customer targets. Develop work plans for new and improved capabilities, together with internal and external partners and maintain service levels agreements with relevant functions and third parties. Prepare Management reports and monitor the digital channels use through effective performance monitoring. Offer support to the sales teams and other partners to ensure products and programs achieve the Banks targeted ROI. Qualifications and Competencies A Bachelor’s degree preferably in Computer Science; Technology or related field. Certification in Product Development/ Project Management/ AGILE Methodologies and Practices. At least 3 years’ experience in product development with specific experience in Digital Product development. Delivery of financial products and services in a high growth environment. Building relationships, networks & Managing teams. Experience in Mobile Money or Payments Platform Support and Project Management will be advantageous.