We are the market leader in waste management in Nairobi, offering a wide range of services like garbage collection to help keep the city clean and healthy. Our company is committed to providing top-notch services to our clients, and we take pride in being one of the most trusted names in the industry.Role Description We are seeking a disciplined and results-oriented Accounts Receivable Assistant – Collections Support to join our finance team on a full-time, on-site basis in Nairobi County, Kenya. The successful candidate will support the accounts receivable function by following up with customers on outstanding payments, sharing statements, tracking promise-to-pay commitments, updating receivables reports, assisting with reconciliations, and escalating overdue accounts for action. This role is ideal for someone who is confident on the phone, organized, detail-oriented, professional with customers, and able to follow through consistently. Key Responsibilities Follow up with customers on outstanding invoices and payment commitments Share statements, invoice copies, and payment reminders with clients Track promise-to-pay dates and update receivables records daily Support reconciliation of customer accounts Identify payment delays, disputes, missing documents, and service-related issues affecting collections Escalate overdue or problematic accounts to the relevant team members Support preparation of receivables reports and debtors schedules Maintain accurate customer payment follow-up records Qualifications Diploma or degree in Accounting, Finance, Business, or a related field CPA qualification or ongoing CPA studies will be an added advantage Experience in accounts receivable, credit control, debt collection, billing, or customer account follow-up Good understanding of invoicing, statements, and payment follow-up processes Strong attention to detail and ability to meet deadlines Good written and verbal communication skills Confidence in making customer follow-up calls Proficiency in accounting or billing software will be an added advantage Prior experience in waste management, facilities services, logistics, or a related service industry will be an added advantage