Requirements

• Bachelor’s degree in psychology, social work, public health, humanitarian studies, organizational resilience, or related fields.

• Advanced education in mental health specializations related to crisis-affected populations, or relevant disciplines, preferred.

• Training in trauma-informed care, crisis response, humanitarian leadership, or related fields desirable.

• Minimum 8–10 years’ experience in humanitarian operations, crisis environments, staff care, psychosocial support systems, or related fields.

• Proven ability to operate effectively in volatile, high-pressure environments requiring sound judgment and rapid decision-making.

• Demonstrated experience supporting high-risk or emergency operations, including advisory roles in complex environments.

• Experience designing or implementing staff care or workforce support mechanisms in humanitarian contexts.

• Experience working with large international organizations or humanitarian networks.

• Fluency in English, fluency in additional languages considered an advantage.

• Flexibility to travel up to 20%, dependent on Partnership Travel Guidelines.

Crisis Response Advisory & Operational Interface**

• Serve as World Vision International (WVI) lead technical advisor for staff care integration in high-risk and crisis-affected contexts, aligned with SCW Strategy and operational priorities within the Theory of Change.

• Advise leadership on proportionate workforce sustainability safeguards during acute operational events.

• Coordinate activation of approved referral pathways and peer support mechanisms during crises.

• Contribute staff care insights to crisis after-action reviews and organizational learning processes.

• Monitor emerging operational risks affecting staff well-being and advise response leadership early.

Crisis Support Activation & Structured Support****

• Provide advisory support to crisis leadership during high-risk operations, including surge deployments when required.

• Ensure structured stabilization and debrief processes are implemented following critical operational incidents.

• Align surge interventions with governance, confidentiality, and referral standards.

• Support regional teams in contextualizing staff care activation protocols in fragile or volatile environments.

• Share operational insights with the global SCW team to inform learning resources.

Preparedness & Capacity Strengthening for Crisis Contexts****

• Develop crisis preparedness guidance aligned with global staff care standards, the SCW Strategy, and crisis response frameworks.

• Support simulation exercises and preparedness planning with regional and national teams.

• Provide mentoring and advisory support to staff care focal points operating in fragile or high-risk contexts.

• Ensure preparedness systems incorporate referral pathways, escalation protocols, and peer support structures.

Post-Event Recovery & Organizational Learning****

• Design and steward post-event recovery frameworks following high-impact operational incidents.

• Advise leadership on phased stabilization and return-to-normal operations.

• Document lessons learned from crisis events and contribute to organizational learning processes that inform continuous improvement with the SCW Theory of Change.

Cross-Functional Collaboration**

• Collaborate with staff well-being enablement teams to integrate crisis learning into training and engagement resources.

• Coordinate with P&C, Risk, and SSR functions to align staff care with resilience and crisis management frameworks.